Refund Policy

We want you to be fully satisfied with your purchase from Medinutrica. This Refund Policy outlines the terms and conditions regarding refunds for our Ayurvedic products. Please read this policy carefully to understand how we handle refund requests.

1. Eligibility for Refunds: We offer refunds for products purchased directly from our website under the following circumstances:

   • The product received is damaged, defective, or expired.
   • The wrong product was shipped to you.
   • You received an incomplete order.

2. Refund Request Process: If you believe you are eligible for a refund, please follow these steps:

   • Contact our customer support team within 2-3 days of receiving the product.
   • Provide detailed information about the issue, including your order number, product name, and a description of the problem.
   • If applicable, provide clear photographs or evidence to support your refund request.

3. Evaluation and Approval: Once we receive your refund request, we will review the information provided. We may request additional details or evidence to assess the issue properly. We reserve the right to make the final determination on refund eligibility.

4. Refund Options: If your refund request is approved, we will offer one of the following options:

   • Refund: We will issue a refund to the original payment method used for the purchase. Please note that it may take several business days for the refund to be processed and reflected in your account.
   • Replacement: If the product is still available, we may offer to send you a replacement at no additional cost.

5. Return of Products: In some cases, we may request that you return the product to us before issuing a refund or replacement. If required, we will provide instructions on how to return the product, including any applicable shipping labels or prepaid return labels.

6. Non-Refundable Items: Please note that certain items are non-refundable:

   • Products purchased from unauthorized sellers or third-party retailers.
   • Products that have been opened, used, or damaged by the customer.
   • Products with expired shelf life due to improper storage or handling by the customer.

7. Shipping Costs: Shipping costs are non-refundable unless the refund is due to an error on our part, such as shipping the wrong product or an incomplete order.

8. Refund Timeframe: We strive to process refunds as quickly as possible. However, please allow a reasonable amount of time for the refund to be processed, usually within 7 business days upon approval of the refund request. The actual time it takes for the refund to appear in your account may vary depending on your payment provider.

If you have any further questions or need assistance regarding our Refund Policy, please contact us at +91-8319555607, +91-8989954397.

By making a purchase on our website, you acknowledge that you have read, understood, and agree to abide by the terms and conditions outlined in this Refund Policy.